Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
As dogs become larger parts of our lives, their behaviour needs to fit in well with our families. Sometimes, we get dogs that are poorly behaved, have aggression issues, are nervous or overly scared of new noises, objects and people, or are just difficult to train. We are here to help you with your dog’s little quirks to make everyone in your household happy and healthy.
During our behaviour consultation, we will discuss and review all of your pet’s unwanted behaviours. A full physical exam will be performed to help rule out any medical reasons, as to why your pet is behaving the way it is. Afterwards, we will discuss training tips and steps to start reconditioning your pet to fit in with your family. All training methods will be based on positive reinforcement. During the consultation, we will also discuss canine mental health and possible conditions that may require medication to complement the training to help them improve their behaviour.
Will my pet insurance policy cover the cost of consultation?
Most pet insurance policies do cover behaviour consultations. Please contact your pet insurance provider to determine the details of your coverage.What to expect after the consultation?
After the consultation, you will be given training exercises to do at home with your dog each day. Behaviour illnesses take a long time to improve or resolve, so follow-up visits to assess progress will be recommended based on your pet’s needs and progress.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 4, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are allowing 1 client per pet into the hospital (up to a maximum of 3 clients in our hospital at one time). When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
We ask that you wear a mask when in our building and encourage you to bring your own. While in the exam room please minimize contact and be mindful of physical distancing in the confined space.
You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours:
Monday: 7:00 am - 7:00 pm Tuesday: 7:00 am - 6:00 pm Wednesday and Thursday: 7:00 am - 7:00 pm Friday: 7:00 am - 6:00 pm Saturday: 8:30 am - 1:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!